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Hardware warranty

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INDOOR LED SIGN WARRANTY INFORMATION
    I. COVERAGE
    • This warranty provides coverage on all components of the BIGBRITE indoor LED displays. In the event of failure, BIGBRITE agrees to replace or repair any defects of the indoor LED display for a period of one year from the date of purchase.
    II. SOFTWARE
    • BIGBRITE assumes responsibility for malfunctioning BIGBRITE Software upon delivery. Every effort will be made to replace malfunctioning software within 24 hours. Please notify BIGBRITE concerning malfunctioning BIGBRITE Software by calling (866) 867-2442 Extension 130.
    III. COMMUNICATION DEVICES
    • BIGBRITE assumes responsibility for the proper functionality of modems and wireless communication systems for a period of one year from the date of purchase. As to wireless performance, local site interference or obstructions may cause intermittent or complete failure of wireless communication. This warranty does not include replacement communication methods for the purpose of overcoming local wireless communications interference. Thorough site survey and testing is the best solution to successful wireless communications deployment.
    IV. BIGBRITE INDOOR DISPLAYS
    • All non-working components of the indoor displays upon delivery will be replaced upon BIGBRITE receiving the returned product or component. Although in the presence of defects it is a common practice of BIGBRITE to replace the indoor LED display with a new product of the same specifications, BIGBRITE liability is limited only to the replacement of defective parts or components. Replacement parts and returns MUST be requested using BIGBRITE's RMA process. Please see BIGBRITE's Return Policy for details on the RMA process.
    V. PURCHASER RESPONSIBILITIES
    • BIGBRITE will assist the purchaser with FREE technical support via telephone, however, the purchaser is responsible for providing a sign installer or technician to troubleshoot with a BIGBRITE technician via telephone. The purchaser is responsible for installation of warranty parts provided by BIGBRITE. To receive replacement parts under this warranty, please call BIGBRITE at (866) 867-2442 Extension 130.
    VI. BIGBRITE RESPONSIBILITY DISCLAIMER
    • BIGBRITE will not be held responsible for damage or operating defects resulting from user neglect, abuse, or improper installation. BIGBRITE disclaims all liability for damages resulting from power surges, floods, fire, lightning, earthquakes, storms, or other natural disasters. BIGBRITE also disclaims liability for damages resulting from any act of vandalism, failure to properly close access doors after service, and failures caused by environmental conditions beyond BIGBRITE's control such as corrosives, metallic pollutants, acts of God, terrorism, or war. This warranty does not cover defects or failure due to the use of replacement parts other than those supplied by BIGBRITE. In no event will BIGBRITE be held responsible for any lost profits or any special, indirect, or consequential damages.
    VII. SHIPPING
    • BIGBRITE agrees to assume responsibility for shipping expenses for the return of any defective component or LED sign to New Albany, IN (USA) while this warranty remains in effect. BIGBRITE assumes responsibility for any damage incurred to our products during our shipment process to or from the purchaser. You must notify BIGBRITE within 7 days of receiving your product to report damaged or missing parts. BIGBRITE can be notified concerning damaged or missing parts by calling (866) 867-2442 Extension 130.

OUTDOOR LED SIGN WARRANTY INFORMATION
    I. COVERAGE
    • This warranty provides coverage on all failed electronic parts and assemblies, as well as all mechanical components of BIGBRITE products. In the event of failure, BIGBRITE agrees to supply replacement parts. We make every effort to make these parts available within 24 hours. BIGBRITE will replace failed LEDs (on-site labor not included) on BIGBRITE outdoor displays. Failure is defined as when the LED no longer emits light.
    II.SHIPPING
    • BIGBRITE assumes responsibility for any damage incurred to our products during our shipment process to the purchaser. You must notify BIGBRITE within 7 days of receiving your product to report damaged or missing parts. BIGBRITE can be notified concerning damaged or missing parts by calling (866) 867-2442 Extension 130.
    III.SOFTWARE
    • BIGBRITE assumes responsibility for malfunctioning BIGBRITE Software upon delivery. Every effort will be made to replace malfunctioning software within 24 hours. Please notify BIGBRITE concerning malfunctioning BIGBRITE Software by calling (866) 867-2442 Extension 130.
    IV.COMMUNICATION DEVICES
    • Modems and wireless communication systems are covered by their manufacturer's warranty and are not the responsibility of BIGBRITE. As to wireless performance, local site interference or obstructions may cause intermittent or complete failure of wireless communication. This warranty does not include replacement communication methods for the purpose of overcoming local wireless communications interference. Thorough site survey and testing is the best solution to successful wireless communications deployment.
    V.CUSTOM ORDER BIGBRITE OUTDOOR DISPLAYS
    • All sales on BIGBRITE outdoor displays are custom ordered and, therefore, final. All non-working components of the outdoor displays upon delivery will be replaced upon BIGBRITE receiving the returned product or component. Replacement parts MUST be requested using BIGBRITE's RMA process. Please see BIGBRITE's Return Policy for details on the RMA process. Every effort will be made to make replacement parts available within 24 hours of request.
    VI.PURCHASER RESPONSIBILITIES
    • The purchaser is responsible for installation of warranty parts provided by BIGBRITE. To receive replacement parts under this warranty, please call BIGBRITE at (866) 867-2442 Extension 130.
    VII.BIGBRITE RESPONSIBILITY DISCLAIMER
    • BIGBRITE will not be held responsible for damage or operating defects resulting from user neglect, abuse, or improper installation. BIGBRITE disclaims all liability for damages resulting from power surges, floods, fire, lightning, earthquakes, storms, or other natural disasters. BIGBRITE also disclaims liability for damages resulting from any act of vandalism, failure to properly close access doors after service, and failures caused by environmental conditions beyond BIGBRITE's control such as corrosives, metallic pollutants, acts of God, terrorism, or war. This warranty does not cover defects or failure due to the use of replacement parts other than those supplied by BIGBRITE. In no event will BIGBRITE be held responsible for any lost profits or any special, indirect, or consequential damages.
    VIII.LIFETIME ASSURANCE
    • BIGBRITE stands behind the integrity of our products and is available for support for the life of our products. Assistance will be provided by BIGBRITE beyond the expiration of this warranty in case of necessary technical support or operating inquiries.